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Out-of-State Student Complaint Process
Carteret Community College strives to provide an innovative and inclusive learning environment to ensure successful achievement of students’ goals by administering sound policies, curricula, instruction and support services. In compliance with the Higher Education Opportunity Act of 2008, institutions offering distance education courses or programs must provide current and prospective students with contact information for filing complaints with the college, its accrediting agency and the state agencies that handle complaints in the students’ states of residence.
Students residing outside of the State of North Carolina while taking online courses from Carteret CC who desire to resolve an academic grievance or complaint should first follow Carteret CC’s Student Grievance Procedure or the Student Complaint Procedure outlined in the Student Code of Conduct of the College Catalog & Student Handbook.
However, if for some reason the complaint is not satisfactorily resolved, the next step would be to file a complaint with Carteret Community College’s accrediting agency. Carteret Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees. Carteret Community College also may offer credentials such as certificates and diplomas at approved degree levels.
Questions about the accreditation of Carteret Community College may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling 404-679-4500 or by using information available on SACSCOC’s website (www.sacscoc.org).
SARA-NC Complaint Process
Students may also file a complaint with the State Authorization Reciprocity Agreement-North Carolina (SARA-NC), the portal for the North Carolina State Education Assistance Authority. Students should follow the SARA-NC complaint process and use the SARA-NC complaint form.
SARA-NC Contact Information:
SARA North Carolina
North Carolina State Education Assistance Authority
c/o SARA North Carolina
P.O. Box 41349
Raleigh, NC 27629
T: 855-SARA-1-NC (855-727-2162)
T: 919-549-8614, ext. 4667
Website: saranc.org
Complaint form
Complaint process
Email: [email protected]
North Carolina Department of Commerce: N.C. Business and Occupational License Database
State Agencies
Students residing outside of North Carolina while taking online courses at Carteret CC may also file a complaint with their state. Below is a list of agencies in each state responsible for handling complaints regarding out-of-state distance education programs:
| State | Agency | Contact |
|---|---|---|
| Alabama | Alabama Department of Postsecondary Education | P.O. Box 302000 Montgomery, AL 36130-2000 334-242-1998 Fax: 334-242-0268 |
| Alaska | Alaska Commission on Postsecondary Education | Kierke Kussart Program Coordinator for Institutional Authorization P.O. Box 110505 Juneau, AK 99811-0505 907-465-6741 [email protected] |
| Arizona | Arizona State Board for Private Postsecondary Education | 1400 W. Washington St. Phoenix, AZ 85007 |
| Arkansas | Arkansas Department of Higher Education | 425 Main St., Suite 400 Little Rock, AR 72201 501-371-2000 adhe.edu |
| California | California Department of Consumer Affairs | Consumer Information Center 1625 North Market Blvd. Suite N-112 Sacramento, CA 95834 833-942-1120 [email protected] |
| Colorado | Colorado Department of Higher Education | 1560 Broadway, Suite 1600 Denver, CO 80202 |
| Connecticut | Office of Higher Education | 61 Woodland St. Hartford, CT 06105-2326 860-947-1822 |
| Delaware | Delaware Department of Education | Delaware Department of Education Accountability and Performance The Townsend Building 401 Federal St., Suite 2 Dover, DE 19901 302-735-4090 |
| District of Columbia | District of Columbia Education Licensure Commission | 810 First St. NE 9th Floor Washington, DC 20002 |
| Florida | Florida Department of Education | Commission for Independent Education 325 W. Gaines St. Suite 1414 Tallahassee, FL 32399-0400 Fax: 850-245-3238 [email protected] |
| Georgia | Nonpublic Postsecondary Education Commission | 2082 E. Exchange Place Suite 220 Tucker, GA 30084-5305 770-414-3300 Fax: 770-414-3309 |
| Hawaii | Hawaii Postsecondary Education Authorization Program | P.O. Box 541 Honolulu, HI 96809 |
| Idaho | Idaho Board of Education | 650 W. State St. P.O. Box 83720 Boise, ID 83720-0037 208-334-2270 Fax: 208-334-2632 |
| Illinois | Illinois Board of Higher Education | 1 N. Old State Capitol Plaza Suite 333 Springfield, IL 62701-1377 217-782-2551 |
| Indiana | Indiana Board for Proprietary Education | Board for Proprietary Education Indiana Commission for Higher Education 101 W. Ohio St. Suite 300 Indianapolis, IN 46204-4206 317-464-4400 www.in.gov/che |
| Iowa | Iowa College Student Aid Commission | 430 E. Grand Ave. 5th Floor Des Moines, IA 50309-1920 515-725-3400 |
| Kansas | Kansas Board of Regents | 1000 SW Jackson St. Suite 520 Topeka, KS 66612-1368 785-296-3421 |
| Kentucky | Kentucky Council on Postsecondary Education | Director of Postsecondary Licensing Council on Postsecondary Education 1024 Capitol Center Drive Suite 320 Frankfort, KY 40601 |
| Louisiana | Louisiana Board of Regents Consumer Protection Division Office of the Attorney General |
Consumer Protection Division Office of the Attorney General P.O. Box 94005 Baton Rouge, LA 70804-9005 800-351-4889 |
| Maine | State of Maine Department of Education |
23 State House Station Augusta, ME, 04333-0023 |
| Maryland | Maryland Higher Education Commission | Office of the Attorney General, Consumer Protection Division 200 St. Paul Place Baltimore, MD 21202 |
| Massachusetts | Massachusetts Board of Higher Education | Alex Nally SARA Coordinator Massachusetts Department of Higher Education One Ashburton Place Room 1401 Boston, MA 02108 617-994-6950 [email protected] |
| Michigan | State of Michigan | Department of Licensing & Regulatory Affairs Corporations, Securities & Commercial Licensing Bureau Administrative Services Section-Complaint Intake P.O. Box 30018 Lansing, MI 48909 |
| Minnesota | Registration & Licensing Minnesota Office of Higher Education |
1450 Energy Park Drive Suite 350 St. Paul, MN 55108 800-657-3866 |
| Mississippi | Mississippi Commission on College Accreditation | 3825 Ridgewood Road Jackson, MS 39211-6453 601-432-6372 Fax: 601-432-6225 |
| Missouri | Missouri Department of Higher Education | 205 Jefferson St. P.O. Box 1469 Jefferson City, MO 65102-1469 800-473-6757 Fax: 573-751-6635 |
| Montana | Montana University System Office of the Commissioner of Higher Education |
2500 Broadway P.O. Box 203201 Helena, MT 59620-3201 406-444-6570 |
| Nebraska | Nebraska Coordinating Commission for Postsecondary Education | P.O. Box 95005 Lincoln, NE 68509-5005 402-471-2847 |
| Nevada | Nevada Commission on Postsecondary Education | 1860 E. Sahara Ave. Las Vegas, NV 89104 702-486-7330 |
| New Hampshire | New Hampshire Department of Education, Division of Higher Education, Higher Education | 101 Pleasant St. Concord, NH 03301-3852 603-271-3494 |
| New Jersey | New Jersey Secretary of Higher Education | 20 W. State St. 4th Floor P.O. Box 542 Trenton, NJ 08625-0542 609-292-7225 |
| New Mexico | New Mexico Higher Education Department | 2044 Galisteo St. Suite 4 Santa Fe, NM 87505 505-476-8400 |
| New York | Office of College and University Evaluation New York State Education Department |
89 Washington Ave. Room 969 EBA Albany, NY 12234 518-474-1551 Fax: 518-486-2779 |
| North Carolina | North Carolina Post-Secondary Education Complaints | North Carolina Post-Secondary Education Complaints c/o Student Complaints 223 S. West St. Suite 1800 Raleigh, NC 27603 919-962-4550 |
| North Dakota | Director of Distance Education & State Authorization | 600 E. Capital Ave. Bismarck, ND 58501-1217 701-328-2678 |
| Ohio | Ohio Department of Higher Education | 25 S. Front St. Columbus, OH 43215 614-466-6000 |
| Oklahoma | Oklahoma State Regents for Higher Education | 655 Research Parkway Suite 200 Oklahoma City, OK 73104 405-225-9100 |
| Oregon | Higher Education Coordinating Commission | ATTN: Complaints-ODA 775 Court St. NE Salem, OR 97301 503-947-5716 |
| Pennsylvania | Bureau of Postsecondary & Adult Education Pennsylvania Department of Education |
333 Market St., 12th Floor Harrisburg, PA 17126-0333 |
| Puerto Rico | Puerto Rico Council on Higher Education | P.O. Box 19900 San Juan, PR 00910-1900 787-641-7100 Fax: 787-641-2562 |
| Rhode Island | Commissioner of Higher Education Rhode Island Office of Higher Education |
Rhode Island Office of the Postsecondary Commissioner 560 Jefferson Blvd. Suite 200 Warwick, RI 02886 401-736-1100 |
| South Carolina | South Carolina Commission on Higher Education Academic Affairs & Licensing |
1122 Lady St. Suite 300 Columbia, SC 29201 803-737-2260 Fax: 803-737-2297 |
| South Dakota | South Dakota Board of Regents | 306 E. Capitol Ave. Suite 200 Pierre, SD 57501 |
| Tennessee | Tennessee Higher Education Commission | Division of Postsecondary State Authorization 404 James Robertson Parkway Suite 1900 Nashville, TN 37243 615-741-3605 |
| Texas | Texas Higher Education Coordinating Board | College Readiness & Success Division P.O. Box 12788 Austin, TX 78711-2788 512-427-6101 |
| Utah | Utah Division of Consumer Protection | Utah Division of Consumer Protection 160 East 300 South Salt Lake City, UT 84111 801-530-6601 |
| Vermont | Vermont Department of Education | 120 State St. Montpelier, VT 05620-2501 802-828-3135 |
| Virginia | Virginia State Council of Higher Education | 101 N. 14th St. 10th Floor James Monroe Bldg. Richmond, VA 23219 804-225-2600 |
| Washington | Washington Workforce Training and Education Coordinating Board | Washington Workforce Training and Education Coordinating Board 128 10th Ave. SW P.O. Box 43105 Olympia, WA 98504-3105 360-709-4600 |
| West Virginia | West Virginia Higher Education Policy Commission Community & Technical College System of West Virginia |
1018 Kanawha Blvd. East Suite 700 Charleston, WV 25301 304-558-4016 |
| Wisconsin | Wisconsin Educational Approval Board | Department of Safety and Professional Services 1400 E. Washington Ave. Room 112 Madison, WI 53703 608-266-2122 [email protected] |
| Wyoming | Wyoming Department of Education | 122 W. 25th St. Suite E200 Cheyenne, WY 82002 307-777-7675 |