Carteret Community College has been approved by the State of North Carolina to participate in the National Council for State Authorization Reciprocity Agreements. NC-SARA is a voluntary, regional approach to state oversight of postsecondary education. Students enrolled in online/ distance courses at Carteret CC who have a complaint about grades, College decisions, or other Carteret CC procedures should follow the College’s policies for Student Complaints and Grade Appeals process.
A grievance is a student allegation that a college decision or action is discriminatory or has a negative effect on the student’s status at the college. Carteret Community College desires to resolve student grievances, complaints, and concerns in a timely, fair, and amicable manner in accordance with College policies. Traditional or online learning students attending Carteret CC who would like to resolve a grade-related or non-graded-related complaint should follow the Student Complaint process which are available in the College Catalog and Student Handbook (Section 7.6) or in the Policies & Procedures Manual (Section 3.1.15).
Students not residing in North Carolina and enrolled at Carteret CC may submit complaints to the North Carolina State Education Assistance Authority only after completing the complaint process established by the institution attended by the student. A student may file a complaint with the regional accreditor Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), SARANC Portal Entity (http://www.saranc.org/Complaint.html), and/or The University of NC System if they are not satisfied with the results of the institution’s complaint process.
Carteret Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). SACSCOC Complaint Procedures are available for review by all Carteret Community College students.
Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, GA 30033
If a complaint cannot be resolved through the institution’s grievance procedures, students may file a complaint with The University of North Carolina System Office. Please review the Student Complaint Policy, print and complete the Student Complaint Form and submit the complaint to:
North Carolina Post-Secondary Education Complaints
223 S. West Street
Raleigh, NC 27603
If an issue cannot be resolved internally, the student may file a complaint with his/her state. In compliance with the new regulations, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student’s state. If an issue cannot be solved by Carteret CC’s internal processes, you may choose to file a complaint with your state of residence. Contact Information for Individual States.
State Authorization Reciprocity Agreement – North Carolina (SARA NC)
Students may also file a complaint through SARA NC. SARA North Carolina is a program of the North Carolina State Education Assistance Authority. The State Authorization Reciprocity Agreement (SARA) is an agreement among member states, districts and territories that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. The primary objectives of SARA NC are to make it easier for institutions in North Carolina to provide online and distance education options to students in other states and to provide basic protections for those students. SARA NC Complaint Process and Complaint Form.